12306 is China Railway’s official online service. For an unfamiliar route, first identify the exact departure and arrival stations, then choose a suitable train. A city name alone may conceal several stations, and a ticket to the wrong one can create an unexpected transfer at either end.
Enter passenger information carefully
Use the passenger’s own details as shown on the valid identity document used for travel. Review every name and number before payment. The official English FAQ explains passport-based booking and identity checks; follow its current instructions and any verification prompts rather than an outdated third-party tutorial.
Confirm that a booking exists
A search, request or pending payment is not the same as an issued ticket. Keep the confirmed train number, date, stations, carriage and seat details accessible. If booking for others, ensure each traveler has the information and the required original identification. An itinerary sheet is useful for reference but does not replace the identity document used for station procedures.
Make the station part of the plan
Allow time for unfamiliar entrances, security and finding the gate. Arrange assistance beforehand if walking or luggage handling is difficult. Read change and refund conditions through the official service or your actual seller before buying. If using an intermediary, clarify who handles support and any additional fee. Successful rail planning ends with the traveler reaching the correct platform calmly, not merely with a payment confirmation on a phone.
Official references and further reading
References checked 6 September 2026. Recheck operational requirements before travel.
