Use the correct passenger details
Use the same identity document for the booking and journey. Check the passenger name and document information carefully, and follow the verification process on the booking channel.
Check both stations
Large cities can have several stations. Review the exact departure and arrival stations before arranging your hotel transfer. Allow time for station entry, security and reaching your platform.
Review ticket conditions
Seat availability, changes and refunds depend on the booking and railway rules. Confirm the ticket status and departure details before travelling, and keep your itinerary information accessible offline.
Booking and passenger information: China Railway 12306 English FAQ.
Plan Your Journey
Bring your questions, dates and preferences to your travel proposal.